FAQs

• Why do some titles in Libby say "Notify Me" instead of "Borrow" or "Place a Hold"?

  If you search for a title, author or series in Libby that returns no results, Libby will automatically do a “deep search” to display relevant titles that are not currently in our collection but are available for us to purchase. You can apply a "Notify Me" smart tag to be notified if we add the title to our collection in the future.

  Note: Due to budgetary constraints, adding a "Notify Me" smart tag does not guarantee that we will be able to purchase the title.

  Read more about the "Notify Me" tag by visiting the Libby Help website.

• Does Libby work with screen readers?

  Yes, you can use iOS VoiceOver, Android TalkBack, and desktop screen readers (like NVDA and JAWS). Learn more about Libby's accessibility features by visiting the Libby Help website, opens a new window.

• How many eBooks or digital audiobooks/movies/albums can I borrow at one time?

  The maximum loan times for digital content vary depending on the service.

  • Libby/OverDrive eBooks, audiobooks: 10 at a time (3 bestsellers)
  • Libby/OverDrive magazines: unlimited
  • hoopla (all formats): 4 per month
  • Freading eBooks: 3 per week

  Others do not have loan limits (LinkedIn Learning, PressReader); you access the content as needed or download and keep.

• Can the library help me learn to use my eReader or other device to read and listen to eBooks?

  Yes. Staff at the information desk can help you with this if you come into the library or call 780-410-8601. We can also book an hour-long one-on-one appointment to go through the processes in-depth.

  You will also find self-guided tutorials about downloading eBooks and other digital library content at Online Resources and Tech Help. 

• Can I access the library's databases and eBooks from anywhere?

  For most of our digital content, yes, you can log into a database, download an eBook, or stream a movie from wherever you have an internet connection. However, some of our resources are only available inside the library (ALLDATA, Ancestry, and FamilySearch).